7-Interaction-Career-v1_Banner.jpg

If your profile fits any of the roles listed then submit your CV to careers@interaction.ie.

Please write the job title of the position applied for in the email subject header.

We regularly recruit for new positions in English and many European languages.

So keep an eye on this page for future vacancies.

Careers with Interaction Europe

Trainer

The trainer is primarily accountable for the delivery of operational training to employees working on a brand new international client account at Interaction Europe. In collaboration with the Global CPL L&D Team, they will also ensure new starter, enhancement & development training is provided for employee development.

Flexibility on working hours is required based on business requirements. All applicants should be willing to work variable shift patterns on request.

The Trainer will be an integral contributor, working within and promoting the Company Values – Customer Focus, Accountability, Respect, Effective Communication and Empowerment.

Key Responsibilities and Duties

  • The trainer will primarily be responsible for delivery of client-designed operational training.
  • The trainer will be responsible for knowledge transfer from the client and a continuous point of contact with client to ensure training is aligned to client process, procedures and requirements.
  • The trainer will be responsible for the implementation of end to end new starter training process, policies and procedures.
  • He/she will be responsible for ensuring all required staff have the required knowledge once training is rolled out and complete.
  • He/she will support training solutions in place for the succession planning and development of employees within their career paths.
  • The trainer will work closely with head of service to conduct team and individual ongoing training needs and analysis and design training solutions accordingly.
  • He/she will identify trends and areas of development opportunity to drive continuous improvement.
  • He / she will produce standard and ad-hoc training reports as needed.
  • Review measurement tools, metrics and feedback to gauge the effectiveness of training.
  • The Trainer will be required to be flexible in their working and adaptable to a range of activities in any given day.
  • He / She will be required to have flexible working hours where needed.
  • This position may involve domestic & international travel to company events, conferences, clients and CPL locations.
  • Work with and deploy learning solutions via our internal learning management system for the site.
  • The Trainer will be required to be flexible in their working and adaptable to a range of activities in any given day.

COMPETENCIES

The suitable candidate must have a deep rooted passion for delivering success. The suitable candidate will have formidable experience and working knowledge of:

  • Strong ability for planning & scheduling
  • Ability to work to specified delivery deadlines
  • Communication & interpersonal skills
  • Coaching and mentoring skills
  • Presentation skills
  • Passion for developing others & self
  • Flexible and innovative
  • High level of energy, drive, enthusiasm, initiative and commitment
  • Comprehensive knowledge of Learning and Development frameworks

MINIMUM REQUIREMENTS:

Essential Skills and abilities:

  • He/she must be able to demonstrate a track record of delivering Training/Learning & Development solutions.
  • Qualification in Learning and Development beneficial.
  • 2 + years’ experience in a Training/Learning & Development role in an operations environment.
  • Excellent communication skills in the English language, both in terms of writing presentations, and insights verbally.
  • 2nd supported language desirable but not essential
  • Minimum of 1 year contact centre / operational experience.
  • Have experience working with e-learning solutions desirable.
  • Be capable of analysing data and recognizing trends and themes, and able to use experience to relate to the real environment.
  • Have strong people skills with a proven record of delivering and transferring knowledge to others via training.
  • Excellent communication skills in the English language, both in terms of writing presentations, and insights verbally.
  • Have a proven track record in providing developmental feedback, mentoring and one to one coaching.
  • Able to work independently and collaboratively; must be able to manage multiple projects simultaneously and execute decision with judgment and discretion.
  • Demonstrated ability to perform well in a rapidly changing environment and across multiple teams.
  • Proven track record of collaborating with cross-functional groups to produce results.