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This position has a focus on business development and customer service within an existing account base of customers. The Servicing Agent / Claims Coordinator will provide a broad range of customer support and administrative services to policyholder and prospects for our client, a leading insurance provided in the pet sector. Services provided will include a combination of customer service, administrative and complaint handling processes. The Agent will focus on providing an excellent service for existing and future customers in accordance with agreed departmental objectives along with premium management support. The Coordinator aspect of the role will oversee the day to day running of the Claims team, the members of which will also be involved in servicing.