We are incredibly proud of our culture. Replicating our clients’ cultures into our outsourcing operations is one of the true hallmarks of our success.


Our clients want their people at interaction* to live the same shared corporate values.

This ensures that in every customer interaction* we manage on behalf of a client, we deliver the client’s brand identity and values. In short, we do it the way they want it done.

We cater for a wide range of company and industry cultures from liberal US technology companies to conservative European financial institutions to high growth BRIC organisations.

The single most important element in our culture is performance.


Of course, people are going to perform better when their beliefs and values are in tune with their clients’ culture. We have a particular way of measuring and managing performance. We also have a very simple test. Every individual, in every role, at every level, knows what a good day’s work is (and isn’t). We know how to manage good days and we know what to do with bad days.

Our people are driven because they have clear metrics that enable the achievement of daily objectives.

They know how their performance impacts the client’s business objectives and they know the rewards for achieving superior performance. This is the secret sauce of outsourcing operations. And we are really, really good at it, because over our 20 year history, we have had lots of practice.

To understand our culture, you need to experience it for yourself.

No matter how many other outsourcing operations you have visited, we think you will be pleasantly surprised by how we do things differently. In many ways, we are the maverick of the outsourcing world, and we like it.
To arrange a visit, contact us today. We would love to show you around and introduce you to our people.