interaction* provides both an outsourced service (where we do the work for you at our center) and an insourced/co-sourced solution (where we provide the service – fully managed by us – at your premises).
This is another example of where flexibility and custom design lies at the heart of who we are. More and more organisations are seeing the benefits of such flexibility:
Our contact centers telephony platform has the capacity to handle in excess of 100,000 calls per day with an automated failover in the event of an outage. We have extensive experience of designing, building, implementing and deploying CRM systems.
We can facilitate remote access to legacy systems over secure VPN’s. These systems can be deployed on an extranet or in the cloud so your staff and customers can use them.
We know all the CRM vendors for contact centers and their licensing models and can design solutions that minimise recurring license costs. We know the industry, the processes, the customers and the technology. We have the capability to design and build CRM, telephony and web solutions on behalf of clients.