We have the capability to handle in excess of 100,000 calls per day

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Contact Centers

Our Dublin contact centers have a combined capacity of 1000+ seats.

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interaction* provides both an outsourced service (where we do the work for you at our center) and an insourced/co-sourced solution (where we provide the service – fully managed by us – at your premises).

This is another example of where flexibility and custom design lies at the heart of who we are. More and more organisations are seeing the benefits of such flexibility:

  • Cost efficiency for overheads
  • Lean impact for line of sight process development and incubation
  • Change management enabler (where you need to change processes and productivity)
  • Stakeholder engagement and buy-in

Telephony Platform

Our contact centers telephony platform has the capacity to handle in excess of 100,000 calls per day with an automated failover in the event of an outage. We have extensive experience of designing, building, implementing and deploying CRM systems.

Tailored Technology Solutions

Solutions are tailored to individual client’s needs, and include:

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  • interaction* in-house systems that are configured for specific sales, service or claims handling operations
  • Bespoke solution builds using the interaction* toolkit to automate processes
  • Public cloud CRM solutions that are configured/managed by the client.
  • Private cloud solutions that are configured/managed by interaction*

Legacy Systems

We can facilitate remote access to legacy systems over secure VPN’s. These systems can be deployed on an extranet or in the cloud so your staff and customers can use them.

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Industry Knowledge

We know all the CRM vendors for contact centers and their licensing models and can design solutions that minimise recurring license costs. We know the industry, the processes, the customers and the technology. We have the capability to design and build CRM, telephony and web solutions on behalf of clients.

Get in touch

 

So if you are looking for profitable ways to grow and protect your customer base in Europe, the Middle East or Africa,

 

Contact us to find out more.