interaction* helps technology companies to access and serve European markets.


Culturally aligned engagement with the right customers

  • Telesales & telemarketing of technology products and services
  • Multilingual support for direct and reseller channels
  • Direct channel to European consumer & SMB customers

Building customer trust through direct channels

  • Multilingal service from people who care
  • We design technology that customers like to use
  • End to end ownership of complex processes

When you need to launch new products or access new markets

  • Product launch & testing
  • Highly scalable & flexible solutions
  • Highly responsive

Taking ownership of problems and persisting until they are fixed

  • ITIL driven quality management
  • Multi-channel support
  • High performing teams

We have over 30 years’ experience in BPO technology services...

...working with all sizes of companies, from start-ups to global corporations, each looking to grow and consolidate their European customer bases.

Our BPO technology client base includes OEMs, software, hardware, networking, digital and cloud based technology businesses. We work for some of the biggest household names in the tech industry along with the high growth rock stars of the digital age.

We understand the full disruptive force of the Internet age and how to drive new business growth, channel management and customer retention across Europe, the Middle East and Africa through highly sophisticated telemarketing.

Our BPO technology services include:

  • Lead generation and qualification telemarketing: Our campaigns include CRM, ERP, payroll, accounting, telephony, document management, security services and solutions and anti-virus products.
  • Telesales: Inbound, outbound and web based programmes for product sales, new product introductions and upgrade programmes.
  • License renewal programmes: We cater for both corporate and SMB renewal programmes across EMEA.
  • License order programmes: Administration of licensing, maintenance of price book, validation of rates and discounts, reconciliations and true-ups, coordination with fulfilment etc.
  • Reseller sales support programmes: We have developed intelligent solutions to grow and nurture channel partners (resellers and distributors).

If you want to launch a new product, app or service into European markets, we can help you sell to customers in their native language, align with local culture and customs, and build your reputation for customer service excellence.

Planning a BPO Technology project for your European markets? Contact us about our call center services and find out how we can help you.