We provide a full suite of BPO insurance services
for both personal and commercial lines
of business.


Culturally aligned engagement with the right customers

  • Telesales & telemarketing of regulated products
  • Affinity & bancassurance campaigns
  • Direct channel to European consumer & SMB customers

Building customer trust through direct channels

  • Multilingal service from people who care
  • We design technology that customers like to use
  • End to end ownership of complex processes

Insurance sales, service & claims as a fully bundled TPA service

  • Enabling pro-active cross selling
  • Multi-channel servicing of complex and regulated products
  • High performance claims management driven by unique technology, and processes

If it feels like ground hog day - battling with legacy systems not fit for purpose, struggling to find real differentiators in your product propositions or hindered by not having the right people to productively sell and serve your customers - then you need to speak to interaction* about our insurance-industry specific solutions for profitable business growth.

We have deep expertise across all insurance channels, including direct, online, broker, retail and affinity.

Our services cover the full span of the personal insurance value chain, from win, welcome and care to service, retention and growth.

Our BPO insurance services include:

  • Lead generation
  • Insurance telesales
  • Web sales
  • Service & MTA’s
  • Retention management
  • Win back & lapse process management
  • Complaint management
  • Up & cross sales campaigns
  • Premium management
  • Claims management

So what sets interaction* apart?

Our services are typically what you would expect from a BPO insurance service provider – highly compliant with MCC, CBI, the Distance Marketing and Consumer Codes, PCI compliance and Data Protection, but what sets us apart is our ability to deliver:

  • Highly compliant insurance telesales, service and claims handling operations which are highly productive and cost efficient.
  • Very secure and agile systems that allow for true CRM functionality for the first time in many of our client’s history, particularly for outbound insurance telesales. We can also use our CRM toolkit to deliver highly automated claims handling services.
  • Insurance industry specific solutions resulting in direct cost efficiencies and profitable business growth.
  • A direct channel to EU markets through multilingual sales, service and claims for regulated products in local languages adapted to local custom and practice.

You need to speak with us if you are looking to find profitable ways of growing and protecting your customer base in Europe, Middle East and Africa.

Planning a BPO Insurance project? Contact us about our call center services and find out how we can help you.