Planning a Insurance BPO Project?

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we support?


Insurance BPO Services

We work with insurance providers operating in Ireland, across Europe and beyond.

Delivering insurance BPO services for Life, Home, Motor, Travel and Health.

Our expertise is across all insurance channels: direct, online, broker, retail, affinity and TPA.

Why Work With Interaction Europe?

  • We are highly experienced and flexible insurance BPO service provider
  • We are regulated by the Central Bank of Ireland as an insurance intermediary
  • Compliant with MCC, CBI, Distance Marketing & Consumer Codes, PCI and GDPR
  • ISO 9001 certified
  • Secure, agile systems including CRM to deliver automated claims handling services
  • Direct channel to EU markets through multilingual sales, service and claims
  • Support regulated products in local languages, adapted to local custom & practice


Interaction’s experience comes from 20 years of building, managing and optimising insurance related Support and Sales projects into the EU Market.

Our Insurance BPO services include:

  • Processing of multichannel inbound insurance claims
  • Review, adjudication & settlement of claims for general and life policies
  • Customer complaints management
  • Customer support and Mid Term Adjustments
  • Back office administration
  • Cross sell, Upsell, Affinity and Web Sales to generate leads
  • Win Back and Retention Management
  • Lead Generation and Renewal capture


Planning an Insurance BPO services project for Ireland, Europe or further field?


We can consult with you on your project.


contact us to explore your options