We have developed a range of innovative
and value for money BPO government services
specifically designed for the public service
and government sector.


A range of BPO services specifically designed for the public sector

  • Improved front line service delivery to citizens
  • Consistent services that you and your customers can trust
  • Value for money and accountability

BPO Government & Public Sector Services

Those in the public service and government sector face a difficult task because of the demands placed on them by policy makers and the general public.

To deliver public services in times of austerity is particularly challenging when budgets are tight but targets still need to be met.

With that in mind, we have developed a range of innovative and economical BPO government services specifically designed for the public sector. Called i-Gov, these solutions have evolved over the last 20 years and been tailored to meet the current challenges of the public sector transformation programme.

We’re different from other BPO service providers because:

  • We partner and effectively engage with all stakeholders. We take our role of representing your organisation and ethos very seriously, and we invest in making sure that our people understand and espouse your culture and values. We build service teams that will help to achieve your strategic aims and of which you can be very proud.
  • Our solutions are based on our practical and real life experience. In simple terms, this means that our services are clearly understood and properly implemented and that projects are delivered on time and on budget.
  • We are a lean organisation and are careful to get the best value for money that we spend on our clients’ behalf.
  • All our services are delivered in Ireland as we believe this has the greatest strategic and long term economic dividend.

Our BPO Government solutions include:

  • Digitisation of paper & manual records
  • Airport security
  • Airport revenue generation & cost efficiency services
  • Environmental awareness & improvement programmes
  • Fraud detection & prevention programmes
  • Helpdesk & customer services
  • Back-office data processing

We work across the public sector, including:

  • Healthcare
  • Environment
  • Utilities
  • Regulators
  • Revenue
  • Welfare
  • Consumer Protection
  • Public Health & Safety

Our BPO government solutions are built on the following blocks:

  • World-class methodologies and toolkits such as Lean Six Sigma, COPC, ISO, IT-CMF and ITIL
  • Flexible, scalable, high calibre and high performance people
  • Strong focus on automation through intelligent deployment of integrated CRM and workflow systems
  • Quality standards, governance and compliance consistent with regulated industries
  • Constant focus on value of outputs

Planning a BPO government project involving frontline service delivery?  Contact us about our call center services and find out how we can help you.