We speak the languages, we understand the
markets, we comply with the regulations and
we know what works in each jurisdiction.

euro-sell

Culturally aligned engagement with the right customers

  • Telesales & telemarketing of regulated products
  • Affinity & bancassurance campaigns
  • Direct channel to European consumer & SMB customers
euro-serve

Building customer trust through direct channels

  • Multilingal service from people who care
  • We design technology that customers like to use
  • End to end ownership of complex processes
euro-speed

When you need to launch new products or access new markets

  • Product launch & testing
  • Highly scalable & flexible solutions
  • Highly responsive

BPO Banking Services

The fragmented European market for financial products and services has started to consolidate. If you have a financial product or service to sell to the entire Eurozone, or have customers distributed across multiple countries, we can help you.

We speak the languages, we understand the markets, we comply with the regulations and we know what works in each jurisdiction.

If you are a banking organisation seeking to strategically transform your business, or looking for a more efficient operating model, we have the knowledge and capabilities you need.

Our multilingual BPO banking services are very industry specific and include:

  • Payment reconciliation and investigation
  • Cash and treasury management
  • Implementation management services (client and customer)
  • Online and electronic banking
  • Commercial cards support
  • New customer on-boarding
  • New customer acquisition
  • Back office data entry and digitisation
  • SEPA changeover and migration

We have a strong track record of delivering complex and multilingual contact center and back office BPO banking services.

Typically, our services use core banking applications supplemented by our own core systems (telephony, IVR, CRM etc.). Our key differentiator is our ability to deliver compliant banking solutions from Ireland to over 140 countries around the world.

We focus on outcome based commercial pricing arrangements that align operational costs with true customer value. Our people operate to the optimum productivity delivering high customer retention, loyalty and Net Promoter Score. In short, we show you what you get for the money. We address Europe as a single market and can deliver uniform products and a consistent customer experience across multiple countries and languages.

You need to speak with us if you are looking to find profitable ways of growing and protecting your customer base in Europe, Middle East and Africa.

Planning a BPO Banking project? Contact us about our call center services and find out how we can help you.