We can work with Organisations across the public services in Ireland and elsewhere.
We can help deliver public services when budgets are tight and targets still need to be met.
Our Customer Service, Support and Back Office teams are ready to assist across the public sector, including Healthcare, Education, Environment, Regulators, Revenue, Welfare and much else.
We help to lower the costs of your customer engagement by effectively leveraging channels such as email, self-service IVR and web. Interaction has experience in the delivery of payment reconciliation and payment tracking services.
The Interaction team has successfully worked with clients to minimise the risk of loss due to inappropriate payments and also to identify and mitigate fraudulent activity within a customer base. Additionally, these programmes help to minimise data security breaches.
Interaction has a wealth of experience in managing and processing legal documentation related to regulated organisations. Accuracy check of data from various sources, allows organisations to concentrate their staff on the content of the final documents, increasing the productivity related to cost risk functions. Interactions services also include digitisation of paper records.
From our experience in operating helpdesks and customer service programmes we can help you provide a fast-paced response to both internal and external queries. We have expertise in managing nationwide campaigns via multiple channels.
Planning a BPO services project for your Public Sector organisation?
We can consult with you on your project.