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Planning a BPO Support Project?

Contact us to find out how we can help you:

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Why manage your BPO Product Support with Interaction?

Interaction works in conjunction with clients to provide a range of layered support services to a diverse group of geographically located customers.

We provide Support to your customers to ensure your products or services are fully utilised and available.

We provide a support escalation methodology and process so your customer query is dealt with by the most skilled Interaction professional in a timely fashion.

Examples of Support services Interaction can provide:

IT Support

For a Technology company tasks such as post-sales and technical support are vital. They directly impact customer satisfaction, leading to customer retention. It’s important such tasks are dealt with by a team of professionals with technical background and customer service experience.

For example, technical support agents access clients ticketing systems to provide end user support using telephony, email, webchat and remote support options.

Interaction support agents in Dublin work in a variety of roles which include:

  • 24x7 NOC Support staff working with teams in global locations providing Security Services and Network & Server Management
  • Managed print services support
  • Software Application Support

Interaction works closely with clients to design a tailored solution to fit the client’s needs.

Interaction is also very experienced in engaging with external vendors and clients to facilitate IT project completion.

All support staff work closely with the client's head office during service delivery.

Supporting Client Onboarding

For a global Bank Interaction provides support to their Business customers across EMEA. We help these customers in the implementation and usage of the business banking platform.

 

Planning a BPO Product Support project for Europe or further afield?

Interaction can consult with you on a wide range of Support processes.

contact us to find out more