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Our Operating Values

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Accountability

Accountability

Focus on outcomes. Activity is not enough - we commit to delivering timely and positive outcomes for our clients and their customers

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Flexibility

Flexibility

Change is normal. When our client’s needs change, we adapt and respond quickly and don’t exploit this for gain.

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Trust

Trust

Trust is earned. Success is easier when we earn your trust and you know that we will always do the right thing for you and your customer.

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Empowerment

Empowerment

Training and Knowledge. Our people have the necessary experience, qualifications and authority to make the decisions and serve your customers

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Regulation

Regulation

Deep knowledge of National, Industry and EU Regulations. We know the rules and help our clients leverage them to their advantage

Interaction Europe | Our People

Our people are the key to our success.

So we provide them with the tools and resources they need to be successful!

Today, we employ 1,000+ staff in our call centre operations.

Among our teams, we have people from many different nationalities servicing customers in over 140+ countries in 30+ languages.

We choose the best people for your project:

We are good at sourcing talent and harnessing potential

In our world, recruitment is a science and an art, and we source and retain the best people for your project either internally or across Europe.

All our staff members participate in ongoing training programmes

We have structured industry specific career development programmes for example in banking, pensions and insurance industry certifications and qualifications.

We foster staff loyalty and work life balance

We understand the value of staff loyalty and we pride ourselves in creating a positive office environment where agents have clear career development and fun at work.

We encourage our staff to develop their careers with us

Over 80% of our team leaders and managers started as entry level agent in one of our operations.

Our team leaders do the hiring and training

Our front line managers make all the hiring decisions, and they develop and deliver the training programmes for their teams.

We have exceptionally talented people in our operations and we build every team around them.

If you visit one of our centers, we are happy to introduce you to some of our people.

Looking for profitable ways to grow or protect your customer base in Europe and Worldwide?

contact us to explore your options