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Planning a BPO Outsourcing Project?

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BPO Outsourcing Services for Industry

We can work with companies operating in Ireland, across Europe and beyond.

We have considerable experience of working with companies in Manufacturing, Pharmaceutical and Utility markets.

Our Sales, Customer Service, Support and Back Office teams are ready to work with you.

Why Work With Interaction Europe?

  • Our BPO outsourcing services support the full customer journey from order management to product delivery to account invoicing
  • Our efficient customer service teams are always attentive to the Voice of the Customer (VoC) in order to adapt and deliver a proactive service
  • Our multilingual and multichannel operations support our clients across Europe, the Middle East and Africa with the sales, distribution and support of their products and services

Our BPO outsourcing services for Industry include:

Supply chain support | logistics & distribution

Interaction’s experience in supply chain includes supporting clients order management process via tailored multidisciplinary outsourced solutions.

Our services include monitoring of the invoicing process and ensuring all customer queries (order queries, stock situation, despatch details, invoices and invoice queries) are resolved satisfactorily.

Telesales | upsell & cross sell

For example, for a Utility client, Interaction provides both Inbound and Outbound telesales.

Our teams deliver co-ordinated sales programmes for Customer Retention, Customer Renewal as well as Pending Loss & Win Back business.

Order To Cash (OTC)

For a Technology company tasks such as post-sales support and ongoing technical support are vital.

Our cross function Senior staff can help you build the right solution for your OTC processes.

We understand that this is a key element to achieving optimum cost of sales.

We manage multiple functions and leverage toolkits (SAP, CRM, QMS) for handling stakeholder engagement and regulatory compliance.

 

Planning a BPO outsourcing project for Ireland, Europe or further field?

 

We can consult with you on your project.

 

contact us to explore your options

WHAT BPO & CONTACT CENTRE SERVICES DO WE PROVIDE?