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Our Operating Values

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Accountability

Accountability

Focus on outcomes. Activity is not enough - we commit to delivering timely and positive outcomes for our clients and their customers

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Flexibility

Flexibility

Change is normal. When our client’s needs change, we adapt and respond quickly and don’t exploit this for gain.

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Trust

Trust

Trust is earned. Success is easier when we earn your trust and you know that we will always do the right thing for you and your customer.

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Empowerment

Empowerment

Training and Knowledge. Our people have the necessary experience, qualifications and authority to make the decisions and serve your customers

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Regulation

Regulation

Deep knowledge of National, Industry and EU Regulations. We know the rules and help our clients leverage them to their advantage

Interaction Europe Infrastructure | BPO Contact Center

We have the capability to handle in excess of 100,000 calls per day through our:

Contact Centers

Our Dublin contact centers have a combined capacity of 1000+ seats.

Interaction provides both:

  • an outsourced service, where we do the work for you at our center
  • and an insourced/co-sourced solution, where we do the work, fully managed by us, at your premises

Cloud Telephony Platform

Our contact centers cloud telephony platform has the capacity to handle in excess of 100,000 calls per day with an automated failover in the event of an outage.

We have extensive experience of designing, building, implementing and deploying CRM systems.

Tailored Technology Solutions

Solutions are tailored to individual client’s needs:

  • our in-house systems configured for specific sales, service or claims handling operations
  • bespoke solution builds using the Interaction toolkit to automate processes
  • public cloud CRM solutions that are configured/managed by the client
  • private cloud solutions that are configured/managed by Interaction

Legacy Systems

We can facilitate remote access to legacy systems over secure VPN’s.

These systems can be deployed on an extranet or in the cloud so your staff and customers can use them.

Industry Knowledge

We know all the CRM vendors for contact centers and their licensing models and can design solutions that minimise recurring license costs.

We know the contact center industry, the processes, the customers and the technology.

We have the capability to design and build CRM, telephony and web solutions on your behalf.

 

Looking for profitable ways to grow or protect your customer base in Europe and Worldwide?

contact us to explore your options