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INTERACTION IS ABOUT SHARING IDEAS

European Call Center | Perspective on building loyalty online

  There’s an interesting blog going around this week from Customer Think.  One clever wit on Twitter summed up the main point in a retweet ‘NPS and CSAT are like the difference between love and sex’.  This juxtaposition amused me greatly. We do seem ...

Digital Marketing Trends | Multilingual Social Media Services

  As part of his recent 2012 predictions, David Armano wrote on the Harvard Business Review Blog Platform that ‘Social media continues to move forward toward business integration’. He quoted from a recent survey by Booz Allen and Buddy Media that 57 ...

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