Interaction-Blog-v2_Banner.jpg

INTERACTION IS ABOUT SHARING IDEAS

Sales Outsourcing | Key tips for sales growth in Europe

The Eurozone crisis rubbles on!  It can be hard for some organisations to nurture confidence about ambitious sales growth strategies for Europe when the headlines about market sentiment are so negative.  The interesting benchmark here is to look at ...

SMART BPO | call centre services aid Ireland's economic recovery

  I remember in the late 1990’s going to conferences with themes focused on Ireland as the SMART BPO Capital of Europe.   For sure Ireland Inc had once again punched above its weight in securing (mainly) US based Foreign Direct Investment.  The ...

European Market Entry | Comparison of US and EU labor standards

  The bottom line for US companies implementing a European Market Entry strategy for the first time is that each country market has very different laws and work practices.  Understanding these differences is important in order to correctly structure ...

Sales Pipeline Process | 5 Key Questions for Business Success

  I was reminded recently of a training course that I attended over 15 years ago.  My company was about to go through a Management and Employee Buy-Out.  To support the 500+ staff to assess the investment opportunity and risks, we organised for a ...

Multilingual Call Center | Supporting European Market Entry

  We have blogged before about an emerging new wave of US and Asian business expansion into Europe despite (or maybe because of?) the continued Eurozone crisis!  Lets face it: the Euro is weak making overseas firms’ investment go further; European ...

Call Center Europe | The Pro’s and Con’s of Outsourcing

  There are four main options to consider when evaluating in-house versus outsourcing for call center Europe requirements.  The two main in-house options are the fully in-house (or captive) and the in-sourced option for call center Europe.  The ...

Outsourcing Telemarketing | 5 key factors for management control

      aaaa   When a business takes its first steps into outsourcing telemarketing, the question of management control almost immediately arises. It is like handing over your baby to someone else to mind, and the first instinct is to specify the ...

Multilingual BPO | Changing rationale for call centre outsourcing

  I was amused this week when I flicked through a recently published ‘white paper’ on the rationale for call centre outsourcing.  It only amused me because I recognised the slide from over 20 years ago.  It made me think about how much our industry ...

BPO call center | Top 10 tips to sustainable cost efficiency

  With the continuation of this recession, I think the ideas in this article originally published October last year are worth re-visiting.  Most organisations, including BPO call center operators, have been forced to tackle and deliver cost savings ...

Outsourcing Call Centers Europe | 3 core delivery options

  The predominant development in outsourcing call centers in Europe over the last decade has largely been around off-shoring and insourcing.  Off-shoring is where organisations look to use a blend of locations across the globe to aggregate cost ...

Recent Posts

Posts by Tag

see all

Social Links