In the last three blogs I have taken readers through three stages involved in contracting an outsourcing company. We have looked at the strategic assessment of a decision to outsource, the due diligence required when evaluating proposals from ...
In my last blog we covered the due diligence steps managers can take when evaluating bids for an outsourced telemarketing contract. This time we look at outsourcing your inbound customer service operation. Here are a list of basic metrics for ...
In my last blog I highlighted some points that you as a buyer might consider when you first assess outsourcing as an option. So let us suppose you make the strategic decision that outsourced telemarketing is the right choice for you. Your ...
I have written before on how to evaluate outsourcing projects, and of course this is an area of keen interest to blog readers, so here are some more thoughts when you consider engaging a BPO company. Business Processing outsourcing can grow your ...
Call center outsourcing for your own home market offers many benefits to client companies and organisations. Multilingual call center outsourcing adds significant complexity as a number of national markets and languages have to be factored in. This ...
This blog is aimed at informing and educating blog readers and potential clients, so this week I am going to discuss insurance telemarketing strategies. Just selecting an apparently narrow topic such as insurance telemarketing strategies, we ...
Telesales has had a bad rap in recent years, but is nevertheless a very useful component of an overall marketing plan. Telesales outsourcing, done right, can generate significant results for your business. After all, what's the difference between ...
In the previous blog I wrote about telemarketing strategies and outlined the high level approach to successfully outsourcing telemarketing. It's a good idea now to delve deeper into the tactics of outsourcing telemarketing: understanding your ...
It's been a while since I wrote about telemarketing strategies. It's such a bread and butter activity for us, it's easy to forget it's value to our existing and future clients. Bearing in mind the bad rap telemarketing strategies have in public ...
In my last blog I presented the business case for offering internet customer support for online businesses. In that article I listed some of the common ways of delivering internet customer support. So in this article I think it's worthwhile ...
