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INTERACTION IS ABOUT SHARING IDEAS

Multilingual Call Center | Supporting European Market Entry

  We have blogged before about an emerging new wave of US and Asian business expansion into Europe despite (or maybe because of?) the continued Eurozone crisis!  Lets face it: the Euro is weak making overseas firms’ investment go further; European ...

Business Lead Generation | Top 4 Tools for Success

  There is a variety of telemarketing agencies out there trying to deliver business lead generation.  I think it’s also fair to say that client satisfaction levels vary.  We thought, perhaps, that it could be interesting to blog about some of the ...

Introduction to B2B Telemarketing | Options for Business Growth

  In many of our recent blogs there is a common and consistent theme: companies are increasingly looking to use B2B telemarketing to drive new business growth.  Over the last half year we have seen this across many industries.  These companies have ...

Customer Service Outsourcing | A Year of Change

  A year ago I wrote about what I perceived to be happening in the World of customer service outsourcing.  I’m pleased to report that prediction proved to be accurate, not least in the rapid expansion we have seen in Interaction’s own customer ...

Appointment Setting Services | Tips on service provider selection

  When the recession started demand for appointment setting services dropped dramatically.  These appointment setting services, a key element of telemarketing campaigns, had been the soft underbelly of marketing budgets so were among the first ...

Call Centres in Ireland and Europe | Location Evaluation Analysis

  Call centre investment is back on the business agenda.  Many client companies are either looking to re-shape their footprint of call centres in Ireland and Europe, or are looking afresh at their strategic outsourcing options.  This is a very ...

Call Centre Outsourcing | 10 key tips for planning and delivery

  The call centre outsourcing industry is about 20 years old.  The current recession has handicapped the evolution of the sector and in some quarters standards and service level performance have suffered as a result of the drive for cost ...

Telemarketing outsourcing | driving business recovery

  In the past year businesses have been re-invigorating their sales and marketing strategy, moving sharply away from cost containment and the limited marketing spend of the last two-three years, and instead pushing for sales growth.  We know this is ...

Outsourcing Call Centers | Access to EU markets for Asian businesses

  Asian businesses are increasingly using Ireland as a gateway to European markets and subsequently as a location for their outsourcing call centers.  Since the 1960's, Ireland has been a gateway to Continental European markets for North American ...

Contact Center Outsourcing | 10 key tips for successful outsourcing

  The contact center outsourcing industry is about 20 years old.  The recession of the last three years has handicapped the evolution of the industry and in some quarters standards and service level performance may have suffered as a result of ...

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