Interaction-Blog-v2_Banner.jpg

INTERACTION IS ABOUT SHARING IDEAS

Insurance Telesales | Emerging Model for General Insurance

  A new model is emerging in general insurance for personal lines, i.e. home, motor, travel and health products.  This is in an environment where the insurance companies hurt with the high cost and frequency of claims, the broker channels struggle ...

Telemarketing Strategies | Intelligent program design

  When developing telemarketing strategies successful sales people do not usually expect to find valuable insights in books on accounting theory, but the work of Prof. Robert Kaplan is an exception.  Through the application of Activity Based Costing ...

Customer Service Outsourcing | 7 Tips to achieve affordable quality

  In the current market, the budget available to the Customer Service Director is shrinking and the pressure is on to embrace low cost customer service outsourcing solutions.  But the real concern is that as the price drops, the quality drops ...

Multilingual BPO Ireland | Telemarketing Campaign Management

  In last week’s blog we wrote about the design process for a telemarketing campaign and we promised to follow up this week with tips and insight on how to best manage a telemarketing campaign. The key thing about telemarketing is that it is a ...

Multilingual BPO Ireland | 7 Design Tips for Telemarketing Campaigns

  We have been blogging now for nearly 12 months.  We are pretty happy with the response we are getting and in particular the engagement that the blogs create with both existing customers and potential new customers.  Last weeks’ blog, however, was ...

Recent Posts

Posts by Tag

see all

Social Links