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INTERACTION IS ABOUT SHARING IDEAS

International Call Center | Asian business in Europe access markets

Asian business in Europe is increasingly using Ireland as a gateway to European markets and subsequently as a location for outsourcing their international call center services.  Since the 1960's, Ireland has been a gateway to Continental European ...

Customer Service Outsourcing | Is your business customer centric?

  This article on customer service outsourcing attracted a lot of readers last year, so thought worth re-publishing: Customer service outsourcing is only successful when it is deep-rooted in a comprehensive customer management strategy.  The ...

Business Lead Generation | Top 4 Tools for Success

  There is a variety of telemarketing agencies out there trying to deliver business lead generation.  I think it’s also fair to say that client satisfaction levels vary.  We thought, perhaps, that it could be interesting to blog about some of the ...

Introduction to B2B Telemarketing | Options for Business Growth

  In many of our recent blogs there is a common and consistent theme: companies are increasingly looking to use B2B telemarketing to drive new business growth.  Over the last half year we have seen this across many industries.  These companies have ...

Call Centre Outsourcing | 5 Tips for successful contracting

  A consistent trend over the past year has been the growing demand for call centre outsourcing to Ireland.  Very clearly we are witnessing new growth in international companies outsourcing to Ireland.  Our expectation is that call centre ...

Customer Service Outsourcing | A Year of Change

  A year ago I wrote about what I perceived to be happening in the World of customer service outsourcing.  I’m pleased to report that prediction proved to be accurate, not least in the rapid expansion we have seen in Interaction’s own customer ...

Call Centre Outsourcing | 10 key tips for planning and delivery

  The call centre outsourcing industry is about 20 years old.  The current recession has handicapped the evolution of the sector and in some quarters standards and service level performance have suffered as a result of the drive for cost ...

Telemarketing outsourcing | driving business recovery

  In the past year businesses have been re-invigorating their sales and marketing strategy, moving sharply away from cost containment and the limited marketing spend of the last two-three years, and instead pushing for sales growth.  We know this is ...

Outsourcing Call Centers | Access to EU markets for Asian businesses

  Asian businesses are increasingly using Ireland as a gateway to European markets and subsequently as a location for their outsourcing call centers.  Since the 1960's, Ireland has been a gateway to Continental European markets for North American ...

Contact Center Outsourcing | 10 key tips for successful outsourcing

  The contact center outsourcing industry is about 20 years old.  The recession of the last three years has handicapped the evolution of the industry and in some quarters standards and service level performance may have suffered as a result of ...

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