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INTERACTION IS ABOUT SHARING IDEAS

European Market Entry | Comparison of US and EU labor standards

  The bottom line for US companies implementing a European Market Entry strategy for the first time is that each country market has very different laws and work practices.  Understanding these differences is important in order to correctly structure ...

Multilingual Call Center | Supporting European Market Entry

  We have blogged before about an emerging new wave of US and Asian business expansion into Europe despite (or maybe because of?) the continued Eurozone crisis!  Lets face it: the Euro is weak making overseas firms’ investment go further; European ...

European Call Center | US Firms de-risk European market development

  According to IMF collated statistics Europe accounts for 20% of all US exports. The subset of 17 Eurozone countries accounts for 14% of exports, behind bordering neighbors Canada and Mexico.  The UK and Germany are the most important US export ...

Multilingual BPO | Changing rationale for call centre outsourcing

  I was amused this week when I flicked through a recently published ‘white paper’ on the rationale for call centre outsourcing.  It only amused me because I recognised the slide from over 20 years ago.  It made me think about how much our industry ...

BPO call center | Top 10 tips to sustainable cost efficiency

  With the continuation of this recession, I think the ideas in this article originally published October last year are worth re-visiting.  Most organisations, including BPO call center operators, have been forced to tackle and deliver cost savings ...

Business Lead Generation | Top 4 Tools for Success

  There is a variety of telemarketing agencies out there trying to deliver business lead generation.  I think it’s also fair to say that client satisfaction levels vary.  We thought, perhaps, that it could be interesting to blog about some of the ...

Introduction to B2B Telemarketing | Options for Business Growth

  In many of our recent blogs there is a common and consistent theme: companies are increasingly looking to use B2B telemarketing to drive new business growth.  Over the last half year we have seen this across many industries.  These companies have ...

European Call Center Outsourcing | Managing Currency Risk

  Doing business with European Call Center outsourcers can be a quick and cost effective way to acquire or maintain a European customer base, but it can create financial planning challenges when currency exchange rates fluctuate.  Particularly with ...

Customer Service Outsourcing | A Year of Change

  A year ago I wrote about what I perceived to be happening in the World of customer service outsourcing.  I’m pleased to report that prediction proved to be accurate, not least in the rapid expansion we have seen in Interaction’s own customer ...

Telemarketing outsourcing | driving business recovery

  In the past year businesses have been re-invigorating their sales and marketing strategy, moving sharply away from cost containment and the limited marketing spend of the last two-three years, and instead pushing for sales growth.  We know this is ...

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