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INTERACTION IS ABOUT SHARING IDEAS

Customer Service Outsourcing | Is your business customer centric?

  This article on customer service outsourcing attracted a lot of readers last year, so thought worth re-publishing: Customer service outsourcing is only successful when it is deep-rooted in a comprehensive customer management strategy.  The ...

Customer Service Outsourcing | A Year of Change

  A year ago I wrote about what I perceived to be happening in the World of customer service outsourcing.  I’m pleased to report that prediction proved to be accurate, not least in the rapid expansion we have seen in Interaction’s own customer ...

Customer Service Outsourcing | 7 Tips to achieve affordable quality

  In the current market, the budget available to the Customer Service Director is shrinking and the pressure is on to embrace low cost customer service outsourcing solutions.  But the real concern is that as the price drops, the quality drops ...

Customer Service Outsourcing | Are you customer centric?

  Customer service outsourcing is only successful when it is deep-rooted in a comprehensive customer management strategy. The starting point for any effective customer service outsourcing relationship is a common understanding of the key building ...

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