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INTERACTION IS ABOUT SHARING IDEAS

BPO Call Centers | 2012 Market Predictions

  There hasn’t been much spare time in the office recently.  The last quarter is always by far the busiest across practically all our clients.  So we have just started to review 2011 and look forward to the market for BPO call centers in2012.   One ...

CRM Technology | Cognitive Dissonance effect of CRM Implementation

  Cognitive dissonance occurs when there is a conflict between our beliefs and our behaviours.  Is CRM a good example of cognitive dissonance? Nucleus Research has just published its CRM Value matrix 2H11 and it’s worth a read particularly if CRM ...

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