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INTERACTION IS ABOUT SHARING IDEAS

Business Continuity for Call Centers in a world of Climate Change

The recent polar vortex covering USA and Canada would have been very challenging for business continuity! How can call centers manage business continuity in an era of unpredictable and severe climate change? Severe weather impacts transport In the ...

How to deliver effective contact center training programs

The Interaction blog has been inactive for a couple of years, so I am delighted to present our first re-launch article. Watch this space in 2019! When creating a contact center training program, what you must keep in mind is that every person learns ...

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