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INTERACTION IS ABOUT SHARING IDEAS

Call Center Outsourcing | 5 Benefits of Ireland

  Ireland, although a small country, enjoys a lot of attention from international companies, for example, Google, LinkedIn, DropBox, Facebook, to name a few. It’s a hotspot for any international corporation looking to expand into the multilingual ...

Contact Center Operations | Mental health of staff

  “Health is a state of complete physical, mental and social well-being and not merely the absence of disease or infirmity.” World Health Organisation. The stresses and strains of modern society can put a lot of pressure on people and it can have ...

Business Continuity for Call Centers in a world of Climate Change

The recent polar vortex covering USA and Canada would have been very challenging for business continuity! How can call centers manage business continuity in an era of unpredictable and severe climate change? Severe weather impacts transport In the ...

How to deliver effective contact center training programs

The Interaction blog has been inactive for a couple of years, so I am delighted to present our first re-launch article. Watch this space in 2019! When creating a contact center training program, what you must keep in mind is that every person learns ...

Call Center Careers | The Maths Toolkit for Call Centers

  We had a very interesting visit from high school students last month.  Over the decades we have hosted many schools and universities that organise these field trips to learn about call center careers as part of their wider career guidance remit.  ...

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