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INTERACTION IS ABOUT SHARING IDEAS

How to deliver effective contact center training programs

The Interaction blog has been inactive for a couple of years, so I am delighted to present our first re-launch article. Watch this space in 2019! When creating a contact center training program, what you must keep in mind is that every person learns ...

Contact Center Outsourcing | 10 key tips for successful outsourcing

  The contact center outsourcing industry is about 20 years old.  The recession of the last three years has handicapped the evolution of the industry and in some quarters standards and service level performance may have suffered as a result of ...

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