Interaction-Blog-v2_Banner.jpg

INTERACTION IS ABOUT SHARING IDEAS

ROI Calculator | Outsourcing telemarketing for lead generation Europe

  It’s been over a year since we launched the Telemarketing ROI Calculator, so we would like to take this opportunity to re-introduce it to new readers considering outsourcing telemarketing for pan-European lead generation and lead qualification ...

Call center services | Top 30 metrics for success

  For many, the year end is approaching and it’s time to set the 2013 priorities for your call center services.  We have created the following call center services health checklist which will help you to set the right priorities for the next 12 ...

Call Centres in Ireland and Europe | Location Evaluation Analysis

  Call centre investment is back on the business agenda.  Many client companies are either looking to re-shape their footprint of call centres in Ireland and Europe, or are looking afresh at their strategic outsourcing options.  This is a very ...

Insurance Telesales | Emerging Model for General Insurance

  A new model is emerging in general insurance for personal lines, i.e. home, motor, travel and health products.  This is in an environment where the insurance companies hurt with the high cost and frequency of claims, the broker channels struggle ...

Telemarketing Strategies | Intelligent program design

  When developing telemarketing strategies successful sales people do not usually expect to find valuable insights in books on accounting theory, but the work of Prof. Robert Kaplan is an exception.  Through the application of Activity Based Costing ...

Customer Service Outsourcing | 7 Tips to achieve affordable quality

  In the current market, the budget available to the Customer Service Director is shrinking and the pressure is on to embrace low cost customer service outsourcing solutions.  But the real concern is that as the price drops, the quality drops ...

Multilingual BPO Ireland | Telemarketing Campaign Management

  In last week’s blog we wrote about the design process for a telemarketing campaign and we promised to follow up this week with tips and insight on how to best manage a telemarketing campaign. The key thing about telemarketing is that it is a ...

Multilingual BPO Ireland | 7 Design Tips for Telemarketing Campaigns

  We have been blogging now for nearly 12 months.  We are pretty happy with the response we are getting and in particular the engagement that the blogs create with both existing customers and potential new customers.  Last weeks’ blog, however, was ...

Outsourcing Telemarketing | Multilingual BPO for Quota Achievement

  Quota achievement is a phrase that went walkabout in late 2008. It’s back now with an absolute vengeance.  It’s back in common sales and marketing parlance because sales growth is now firmly back on the business agenda. The Board now expects ...

Multilingual BPO | US firm’s European market entry strategy

  Bill Clinton was in the news last Friday for flying the Irish flag once again.  He chaired an Irish Government delegation in New York with two dozen of America’s most wealthy business people.  They were pitching why these companies should look at ...

Recent Posts

Posts by Tag

see all

Social Links