Interaction-Blog-v2_Banner.jpg

INTERACTION IS ABOUT SHARING IDEAS

Call center services | Top 30 metrics for success

  For many, the year end is approaching and it’s time to set the 2013 priorities for your call center services.  We have created the following call center services health checklist which will help you to set the right priorities for the next 12 ...

BPO call center | Top 10 tips to sustainable cost efficiency

  With the continuation of this recession, I think the ideas in this article originally published October last year are worth re-visiting.  Most organisations, including BPO call center operators, have been forced to tackle and deliver cost savings ...

BPO Insights | Top YouTube Digital Marketing Moments 2011

  This is our last blog for 2011.  In time honoured tradition we are ending the year with a YouTube review.  We asked around the office and this is the list we came up with.  Whilst not all of these videos are originally 2011 moments, we felt that ...

Call Center Services | BPO Planning Health Check

  Our December blogs have a theme of review and prediction.  Over the last quarter the majority of client conversations have focused on what are the key priorities for 2012. We have produced the following call center services planning health check ...

BPO call center | Top 10 Tips to achieve Cost Efficiency

  Everything is easy when you know how!  Most organisations have been forced to tackle and deliver cost savings over the last three years.  That’s what happens in a deep recession.  Some industries will be harder hit than others; but all are ...

Customer Service Outsourcing | Are you customer centric?

  Customer service outsourcing is only successful when it is deep-rooted in a comprehensive customer management strategy. The starting point for any effective customer service outsourcing relationship is a common understanding of the key building ...

Salary Cost Dynamics| Call Centre Outsourcing in Europe

The cost dynamics in Europe can be significantly different than in North America and Asia, and it is important to understand these issues when selecting a call centre outsourcing provider.  Finding a call centre outsourcing provider that ...

Recent Posts

Social Links