In this age it isn’t difficult to find an answer to a question. Information is everywhere. It’s plentiful. Some might say ‘overwhelming’. Type in How to increase Employee Satis… and Google does the rest for you, with you watching as it finishes your ...
To outsource or not to outsource, that is so often the question. Most business people know by now that it doesn’t have to be a scary one. You can pass a process, or part of a process, to a customer service outsourcing partner, balancing your ...
Ireland, although a small country, enjoys a lot of attention from international companies, for example, Google, LinkedIn, DropBox, Facebook, to name a few. It’s a hotspot for any international corporation looking to expand into the multilingual ...
The Interaction blog has been inactive for a couple of years, so I am delighted to present our first re-launch article. Watch this space in 2019! When creating a contact center training program, what you must keep in mind is that every person learns ...
I have written before on how to evaluate outsourcing projects, and of course this is an area of keen interest to blog readers, so here are some more thoughts when you consider engaging a BPO company. Business Processing outsourcing can grow your ...
There are four main options to consider when evaluating in-house versus outsourcing for call center Europe requirements. The two main in-house options are the fully in-house (or captive) and the in-sourced option for call center Europe. The ...
aaaa When a business takes its first steps into outsourcing telemarketing, the question of management control almost immediately arises. It is like handing over your baby to someone else to mind, and the first instinct is to specify the ...
I was amused this week when I flicked through a recently published ‘white paper’ on the rationale for call centre outsourcing. It only amused me because I recognised the slide from over 20 years ago. It made me think about how much our industry ...
With the continuation of this recession, I think the ideas in this article originally published October last year are worth re-visiting. Most organisations, including BPO call center operators, have been forced to tackle and deliver cost savings ...
The predominant development in outsourcing call centers in Europe over the last decade has largely been around off-shoring and insourcing. Off-shoring is where organisations look to use a blend of locations across the globe to aggregate cost ...
