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Call Center Outsourcing | 5 Benefits of Ireland

  Ireland, although a small country, enjoys a lot of attention from international companies, for example, Google, LinkedIn, DropBox, Facebook, to name a few. It’s a hotspot for any international corporation looking to expand into the multilingual ...

How to deliver effective contact center training programs

The Interaction blog has been inactive for a couple of years, so I am delighted to present our first re-launch article. Watch this space in 2019! When creating a contact center training program, what you must keep in mind is that every person learns ...

BPO company | Assessment Guide for Your Outsourcing Project

I have written before on how to evaluate outsourcing projects, and of course this is an area of keen interest to blog readers, so here are some more thoughts when you consider engaging a BPO company. Business Processing outsourcing can grow your ...

Call Center Europe | The Pro’s and Con’s of Outsourcing

  There are four main options to consider when evaluating in-house versus outsourcing for call center Europe requirements.  The two main in-house options are the fully in-house (or captive) and the in-sourced option for call center Europe.  The ...

Outsourcing Telemarketing | 5 key factors for management control

      aaaa   When a business takes its first steps into outsourcing telemarketing, the question of management control almost immediately arises. It is like handing over your baby to someone else to mind, and the first instinct is to specify the ...

Multilingual BPO | Changing rationale for call centre outsourcing

  I was amused this week when I flicked through a recently published ‘white paper’ on the rationale for call centre outsourcing.  It only amused me because I recognised the slide from over 20 years ago.  It made me think about how much our industry ...

BPO call center | Top 10 tips to sustainable cost efficiency

  With the continuation of this recession, I think the ideas in this article originally published October last year are worth re-visiting.  Most organisations, including BPO call center operators, have been forced to tackle and deliver cost savings ...

Outsourcing Call Centers Europe | 3 core delivery options

  The predominant development in outsourcing call centers in Europe over the last decade has largely been around off-shoring and insourcing.  Off-shoring is where organisations look to use a blend of locations across the globe to aggregate cost ...

Outsourced Call Centres | 5 Factors for Success

  Outsourced call centres are increasingly becoming the critical cornerstone to business  survival and growth.  Clients typically use outsourced call centres to avail of the improved cost efficiency, operational flexibility and to access the ...

Call Centre Outsourcing | 5 Tips for successful contracting

  A consistent trend over the past year has been the growing demand for call centre outsourcing to Ireland.  Very clearly we are witnessing new growth in international companies outsourcing to Ireland.  Our expectation is that call centre ...

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