Call Center Careers | The Maths Toolkit for Call Centers

  We had a very interesting visit from high school students last month.  Over the decades we have hosted many schools and universities that organise these field trips to learn about call center careers as part of their wider career guidance remit.  ...

European Market Entry | The impact of EU Employment Legislation

  The complexities of European Union (EU) employment law was center stage again on 26th October 2011, when the UK Government raised the issue as part of their political agenda for supporting the Euro sovereign debt crisis proposals.   The UK ...

SMART BPO services | or is outsourcing a race to the bottom?

  I remember in the late 1990’s going to conferences with themes focused on Ireland as the Call Center Capital of Europe.   For sure Ireland Inc had once again punched above its weight in securing (mainly) US based Foreign Direct Investment.  The ...

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