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INTERACTION IS ABOUT SHARING IDEAS

Call Center Europe | The Pro’s and Con’s of Outsourcing

  There are four main options to consider when evaluating in-house versus outsourcing for call center Europe requirements.  The two main in-house options are the fully in-house (or captive) and the in-sourced option for call center Europe.  The ...

Outsourcing Telemarketing | 5 key factors for management control

      aaaa   When a business takes its first steps into outsourcing telemarketing, the question of management control almost immediately arises. It is like handing over your baby to someone else to mind, and the first instinct is to specify the ...

Multilingual BPO | Changing rationale for call centre outsourcing

  I was amused this week when I flicked through a recently published ‘white paper’ on the rationale for call centre outsourcing.  It only amused me because I recognised the slide from over 20 years ago.  It made me think about how much our industry ...

BPO call center | Top 10 tips to sustainable cost efficiency

  With the continuation of this recession, I think the ideas in this article originally published October last year are worth re-visiting.  Most organisations, including BPO call center operators, have been forced to tackle and deliver cost savings ...

BPO call center | Top 10 Tips to achieve Cost Efficiency

  Everything is easy when you know how!  Most organisations have been forced to tackle and deliver cost savings over the last three years.  That’s what happens in a deep recession.  Some industries will be harder hit than others; but all are ...

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