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INTERACTION IS ABOUT SHARING IDEAS

Outsourcing Telemarketing | Best practice tactics for success

  In the previous blog I wrote about telemarketing strategies and outlined the high level approach to successfully outsourcing telemarketing. It's a good idea now to delve deeper into the tactics of outsourcing telemarketing: understanding your ...

Telemarketing Strategies | 7 Tips for successful development

  It's been a while since I wrote about telemarketing strategies. It's such a bread and butter activity for us, it's easy to forget it's value to our existing and future clients. Bearing in mind the bad rap telemarketing strategies have in public ...

Internet Customer Support | 5 Best Methods for Online Success

  In my last blog I presented the business case for offering internet customer support for online businesses. In that article I listed some of the common ways of delivering internet customer support. So in this article I think it's worthwhile ...

Internet Customer Support | Reputation and online business success

  Last week I talked about a couple of tools for providing internet customer support, i.e. email, web chat etc. That of course got me thinking about the wider picture, and the business case for investing resources in internet customer support ...

Multilingual Call Center | Tips for Email & Web Chat customer support

  There has been significant evolution of services delivered by a multilingual call center over the last several years.  Indeed with the expansion of customer interaction options over and above the historic telephone, perhaps we should be using the ...

ROI Calculator | Outsourcing telemarketing for lead generation Europe

  It’s been over a year since we launched the Telemarketing ROI Calculator, so we would like to take this opportunity to re-introduce it to new readers considering outsourcing telemarketing for pan-European lead generation and lead qualification ...

Multilingual Call Center | Supporting digital marketing across Europe

  First of all, sincere apologies for taking a break from the blogging…it’s been hectic here at Interaction!  For this end of year article, I thought I would focus on the seismic shift in sales and marketing that I have observed since 2008.  The ...

Sales Outsourcing | Key tips for sales growth in Europe

The Eurozone crisis rubbles on!  It can be hard for some organisations to nurture confidence about ambitious sales growth strategies for Europe when the headlines about market sentiment are so negative.  The interesting benchmark here is to look at ...

Call center services | Top 30 metrics for success

  For many, the year end is approaching and it’s time to set the 2013 priorities for your call center services.  We have created the following call center services health checklist which will help you to set the right priorities for the next 12 ...

SMART BPO | call centre services aid Ireland's economic recovery

  I remember in the late 1990’s going to conferences with themes focused on Ireland as the SMART BPO Capital of Europe.   For sure Ireland Inc had once again punched above its weight in securing (mainly) US based Foreign Direct Investment.  The ...

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