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INTERACTION IS ABOUT SHARING IDEAS

John Drury

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Outsource Billing | Puzzle of the Week

You are planning to outsource billing operations and you are in a good position. You have analysed all the activities and unit costs and you know that it currently costs €14.00 to issue each monthly bill to a customer. You have shortlisted two ...

Customer Management Services | Effective outsourcing Transition tips

In the last three blogs I have taken readers through three stages involved in contracting an outsourcing company. We have looked at the strategic assessment of a decision to outsource, the due diligence required when evaluating proposals from ...

Inbound customer service | Performance Metrics for your outsource SLA

  In my last blog we covered the due diligence steps managers can take when evaluating bids for an outsourced telemarketing contract. This time we look at outsourcing your inbound customer service operation. Here are a list of basic metrics for ...

Outsourced Telemarketing | Due Diligence Guide

  In my last blog I highlighted some points that you as a buyer might consider when you first assess outsourcing as an option.  So let us suppose you make the strategic decision that outsourced telemarketing is the right choice for you.  Your ...

Multilingual Call Center Outsourcing | 5 Important Evaluation Tips

Call center outsourcing for your own home market offers many benefits to client companies and organisations. Multilingual call center outsourcing adds significant complexity as a number of national markets and languages have to be factored in. This ...

Telesales Outsourcing | Top Tips for Success

  Telesales has had a bad rap in recent years, but is nevertheless a very useful component of an overall marketing plan. Telesales outsourcing, done right, can generate significant results for your business. After all, what's the difference between ...

Outsourcing Telemarketing | Best practice tactics for success

  In the previous blog I wrote about telemarketing strategies and outlined the high level approach to successfully outsourcing telemarketing. It's a good idea now to delve deeper into the tactics of outsourcing telemarketing: understanding your ...

Telemarketing Strategies | 7 Tips for successful development

  It's been a while since I wrote about telemarketing strategies. It's such a bread and butter activity for us, it's easy to forget it's value to our existing and future clients. Bearing in mind the bad rap telemarketing strategies have in public ...

Internet Customer Support | 5 Best Methods for Online Success

  In my last blog I presented the business case for offering internet customer support for online businesses. In that article I listed some of the common ways of delivering internet customer support. So in this article I think it's worthwhile ...

Internet Customer Support | Reputation and online business success

  Last week I talked about a couple of tools for providing internet customer support, i.e. email, web chat etc. That of course got me thinking about the wider picture, and the business case for investing resources in internet customer support ...

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