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    Deliver a consistent,
    regulated customer experience
    across multiple financial regions

    LEARN MORE ABOUT OUR SERVICES FOR BANKS
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    Leading edge solutions for
    all insurance channels: direct,
    online, broker, retail, affinity & TPA

    LEARN MORE ABOUT OUR SERVICES FOR INSURANCE
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    Combine our ingenuity
    with your industry expertise
    to drive operational efficiency

    LEARN MORE ABOUT OUR SERVICES FOR INDUSTRY
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    From start-ups to corporates
    we support your customer's journey
    across dynamic markets globally

    LEARN MORE ABOUT OUR SERVICES FOR TECHNOLOGY FIRMS
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    Innovative solutions for a wide range of
    public services

    LEARN MORE ABOUT OUR SERVICES FOR THE PUBLIC

WHY WORK WITH INTERACTION EUROPE?

Our Values focus us on providing our clients and our client's customers
with class leading bpo contact center services.

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Accountability

Accountability

Focus on outcomes. Activity is not enough - we commit to delivering timely and positive outcomes for our clients and their customers

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Flexibility

Flexibility

Change is normal. When our client’s needs change, we adapt and respond quickly and don’t exploit this for gain.

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Trust

Trust

Trust is earned. Success is easier when we earn your trust and you know that we will always do the right thing for you and your customer

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Empowerment

Empowerment

Training and Knowledge. Our people have the necessary experience, qualifications and authority to make the decisions and serve your customers

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Regulation

Regulation

Deep knowledge of National, Industry and EU Regulations. We know the rules and help our clients leverage them to their advantage

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Who do we work for?

We have been providing custom made BPO solutions for over 20 years
in highly regulated and multilingual environments.

Public Service

Public Service

Inovative solutions for the wide range of public services

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INTERACTION EUROPE

INTERACTION EUROPE

We work for companies and organisations in a number of sectors who have customers in Ireland, Europe and across the World

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Banking

Banking

We deliver a consistent, regulated customer experience across multiple financial regions

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Industry

Industry

We combine our ingenuity with your industry expertise to drive operational efficiency

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Insurance

Insurance

We provide leading edge solutions across all insurance channels: TPA, direct, online, broker, retail & affinity

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Technology

Technology

From start-ups to corporates we support your customer's journey across dynamic markets globally

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What languages can we support

There is no limit. We cover the languages of Europe and beyond.
Our staff are normally native speakers recruited for their industry experience.

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What bpo & contact centre services do we provide?

Sales

Provide full range of Sales services including lead generation, campaign management, account management and partner sales via inbound and outbound B2B & B2C sales programs.

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Service

Established & experienced provider of Customer Service and Complaints Management Programs for range of organisations, including regulated industries such as banking, insurance and utilities.

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Support

Provide Product or Service Support for a range of industries, for example, IT Support for Technology companies through to Client Onboarding for a global Bank across Europe and beyond.

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Back Office

Deliver Back Office tasks in an efficient and reliable manner, for example: Insurance Complaints & Claims Adminsitration (FNOL); Order Processing & Management; Translingual Data Entry.

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Sharing ideas with our Blog

How to deliver effective contact center training programs

The Interaction blog has been inactive for a couple of years, so I am delighted to present our ...

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Outsource Billing | Puzzle of the Week

You are planning to outsource billing operations and you are in a good position. You have analysed ...

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Customer Management Services | Effective outsourcing Transition tips

In the last three blogs I have taken readers through three stages involved in contracting an ...

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